English
Dansk1.1 Foreword & Definitions
E-PLAY 24 LTD. is a duly registered company in Malta with registration number C-48483 with its registered address at Tigne Place , Block 12 , Floor 1/5, Tigne Steet, Sliema SLM3173 Malta with a Class I (LGA/CL1/637/2010) and Class 3 (LGA/CL3/637/2010) remote gaming license running on Class 4 Licensee (PT Games) by the Republic of Malta – L.N. 176 of 2004 Lotteries and Other Games Act, 2001 (Act. No. XXIV of 2001) Remote Gaming Regulations, 2004, hereinafter referred to as “E-PLAY 24 LIMITED”; and you, as “the Player” or “the Subscriber”.
These T&Cs are made of the following main sections:
• General
• Rules and Procedures governing the opening of accounts and bets;
• Financial issues & Payments
• Gaming Rules
• Disclaimer & Limitation of Liability;
• Miscellaneous Provisions.
1.2 1. General
1.1. Use of the E-PLAY 24 LTD site, www.casino.dk (“the Site”) and the information, materials and links in it, is solely upon the terms and conditions set out below (Version no. 1), hereinafter referred to as the “Terms and Conditions” or “T&Cs” which constitute the entire agreement between the User and E-PLAY 24 LTD for the use of the Site.
1.2. The rules herein are effective as of 1stth March 2012. These Terms & Conditions shall immediately become effective as from the date when the player registers his account with E-PLAY 24 LTD. These Terms & Conditions shall be the official source of reference for any complication/dispute related to the use of our Internet site, service or software. All games played on E-PLAY 24 LTD’s website are duly subject to the rules as specified in this document.
1.3. E-PLAY 24 LTD hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as it may deem appropriate. Any such changes shall be deemed effective as soon as they are accepted by the Regulatory Authorities and posted on the site and Player/Account Holder shall be deemed to have consented to them by continuing to use the services on the site after such effective date. E-PLAY 24 LTD is under no obligation to verify if all the players use the Service and or the Software according to the updated rules of these Terms and Conditions. The version posted on E-PLAY 24 LTD’s site(s) is the effective version, and that which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site. It is the player’s responsibility to inform himself/herself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiarized with the modifications that affect or will affect the player. E-PLAY 24 LTD recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site. By continuing to use the Internet Site, the Service or the Software offered by E-PLAY 24 LTD or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract as well as by the latest modifications to it whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Software offered by E-PLAY 24 LTD or its other sites.
1.4. The following words and terms should be interpreted as follows, unless, the context clearly implies otherwise:
1.5. “E-PLAY 24 LTD” shall mean E-PLAY 24 LTD’s online gaming system, as well as all services and game offer activities related to it and listed on www.casino.dk including but not limited to Casino other games;
1.6. “User Account” shall mean a personal account opened by an individual and maintained by E-PLAY 24 LTD as to allow this person to play the online games.
1.7. “Software” shall mean the software licensed by us including all programs and databases and any other derived content, requiring download, whether accessible or otherwise used by you through the website and allowing you to participate in the Online Bets, Casino or Poker.
1.8. “Login and Password” shall mean the login and password details that are chosen by a player upon registering with E-PLAY 24 LTD;
1.9. “You“ or “Player” shall mean the user of the Service and of the E-PLAY 24 LTD software downloaded from its Internet Site.
1.10. “Us, We” shall mean E-PLAY 24 LTD
1.11 “Internet Site” shall mean the site www.casino.dk, and all other sites connected to it and accessible through links or other access paths.
1.12. An “Account Holder” or “Player “ is an individual having a contractual relationship with E-PLAY 24 LTD.
1.13. “The Regulatory Authority” is the Lotteries & Gaming Authority in Malta (LGA) (Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000), http://www.lga.org.mt/lga/home.asp), which is the main regulator of remote gaming operations.
1.14. References in these T&Cs to a “Game” is to any gaming activity presented by E-PLAY 24 LTD on its Site for the benefit of the Users and as approved by the Regulatory Authority.
1.16. The User must read the T&Cs before making use of this Site. Mere use of Site and/or opening of an account with E-PLAY 24 LTD is an acknowledgement that the User has read, understood and agrees to be bound by the T&Cs. E-PLAY 24 LTD reserves the right to change, amend or add to these rules as it deems fit by giving no further notice other than posting the most updated and current rules on the Site. Any changes shall be deemed effective as soon as they are accepted by the Regulatory Authority and posted on the Site and User shall be deemed to have consented to them by continuing to use the services on the Site after such effective date. If User does not agree with the T&Cs (including any changes) User must not use the Site.
1.17. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will supersede.
1.3 2. Rules & Procedures governing the Games
Waiver
Registration
2.1. E-PLAY 24 LTD shall not permit a person to participate as a player in an authorised game conducted by E-PLAY 24 LTD unless that person is registered as a player and holds an account with E-PLAY 24 LTD. Clients open an account by completing the online registering application, which is an integral part of the website. After registration, player receives an email with a link that he must click to verify the receipt of the mail. Until he does so, he cannot deposit money into his account and can only play on Fun mode. Player can request an additional verification link if he has not clicked a link to approve his authenticity. To verify customer’s identity, E-PLAY 24 LTD reserves the right to request at any time satisfactory proof of identity (such as copy of ID, passport or any payment cards used) and proof of address (recent utility bill or bank statement). Failure to supply such documentation may result in suspension of the account.
2.2. With respect to money laundering regulations, E-PLAY 24 LTD has the right to demand any further information from the customer, as it may deem appropriate. If E-PLAY 24 LTD at any moment in time suspects that there may have been any money laundering or other suspicious transaction it will immediately report the matter to the relevant authorities. All transactions relating to E-play 24 Limited are checked to prevent money laundering.
2.3. The player must fill in the application form provided by E-PLAY 24 LTD personally which shall at least include the following details and shall present the following valid documents:
(i) that the player is over legal gambling age in his country;
(ii) the player’s identity (accompanied by proof of identity such as identity card, passport copy or driving licence);
(iii) the player’s place of residence (accompanied by proof of player’s residence such as a utility bill);
(iv) the player’s valid email or phone number;
2.4. If E-PLAY 24 LTD becomes aware that a person has provided false information in this respect, E-PLAY 24 LTD shall not register such person and where that person has already been registered, E-PLAY 24 LTD shall immediately cancel that person’s registration as a player with the E-PLAY 24 LTD. The player also agrees to update this information should there be any changes to the personal data provided.
2.4.1 E-play may refuse or close a player account at its sole discretion but contractual obligations already made must be honoured.
Player’s Identity
2.5. E-PLAY 24 LTD shall not make a payment in excess of a cumulative amount of two thousand three hundred Euro (€ 2,300) out of a player’s account to a player until the player’s identity, age and place of residence have been verified.
Eligibility
2.6. The processing and opening of a E-PLAY 24 LTD Account is only granted to full-aged individuals of at least 18 years and / or the respective minimum age according to the corresponding national legislation and is prohibited to residents of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the players’ responsibility to know whether the processing and opening of a E-PLAY 24 LTD Account is allowed within their jurisdiction. Any funds deposited or any money won by any such persons shall be forfeited to the Maltese Lotteries & Gaming Authority.
Law applicable to Players
2.7. The subscribers understand and accept that the Company is unable to provide them with any legal advice or assurances and that it is their sole responsibility to ensure that at all times they comply with the laws that govern them and that they have the complete legal right to play the Games. Any participation in the Games is at their sole option, discretion and risk. By playing the Games, they acknowledge that they do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.
Opening of Deposit Account
2.8. To be able to play on E-PLAY 24 LTD’s site, a deposit account must necessarily be opened. Upon opening an account, the Account Holder will be assigned code numbers and/or passwords that are required to access the account. Monetary deposits may be affected in the following manners:
- 1. Bank Transfer
- 2. Credit/Debit Card
- 3. Electronic Wallet (Moneybookers, Neteller, Paypay, etc.)
2 When depositing funds with Credit/Debit card and Moneybookers, your money will be available at your account within seconds.
3 NO deposit limits are in place with E-play 24 limited
No processing fees are incurred on deposits
2.9. It is the subscriber‘s responsibility to keep data such as login {username} and password confidential. E-PLAY 24 LTD cannot be held responsible of any misuse of client‘s password, provided that E-PLAY 24 LTD has been correctly supplied with the account information requested, we are entitled to assume that orders, payments and instructions are made by the client.
It is unlaw to deposit money from ill-gotten means.
Multiple Accounts
2.10. Each player is allowed to open only one account in one’s own name. Use of more than one account per physical player is known as “multi-accounting” and as such is strictly forbidden. E-PLAY 24 LTD retains the right to close a player account at any time and to cancel all the transactions pertaining to any player that has registered more than one account in his own name or under different names, in the event that E-PLAY 24 LTD has reason to suspect that the registration of said multiple accounts has been undertaken with the intent of defrauding or cheating. E-PLAY 24 LTD reserves the right to block regular or tournament play and/or prize distribution should any evidence of multi-accounting arise. This behaviour shall be officially treated as collusion according to Article 2.36 and 2.37 of these Terms & Conditions. By opening an account with E-PLAY 24 LTD, the subscriber implicitly gives his authorisation to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of account maintenance for use of the services as offered by E-PLAY 24 LTD.
2.11. E-PLAY 24 LTD do not allow that different account holders from the same household and/or family play on the same bet. The meaning of the term “same bet” in this clause includes different combinations of the same bet. Should a registered Subscriber breach the aforementioned prohibition, E-PLAY 24 LTD reserves the right to cancel such bet subject to the rules of cancellation stated herein.
Misuse of Accounts
2.12. Funds deposited must be utilised for the placing of bets/stakes and any suspicious activity on a Player’s Account could lead E-PLAY 24 LTD to report the holder of the Account to the relevant authorities, freeze the funds and even close the account.
2.13. In the event of misuse and/or the abuse of promotions and/or of any offers from E-PLAY 24 LTD, E-PLAY 24 LTD reserves the right to close or block the accounts of the client in question until the matter between E-PLAY 24 LTD and the client is resolved.
Prohibition for Employees
2.14. No employees, managers, directors, consultants, agents, branches or affiliated companies, any of the providers or sellers at E-PLAY 24 LTD nor their relatives (in this clause, the term « relatives » means spouse, partner, parents, children or siblings of the people mentioned above) can participate in any games during their term of employment, management, directorship, engagement or contractual relationship with E-PLAY 24 LTD. To this end no officers, directors, employees, consultants or any other persons conducting business or engaged with E-PLAY 24 LTD shall be allowed to open an account with E-PLAY 24 LTD during their term of engagement. Proof of such attempts shall result in steps being taken by E-PLAY 24 LTD that shall have repercussions upon the contract existing between the employee etc and E-PLAY 24 LTD.
2.15. No E-PLAY 24 LTD executives, nor their relatives (in this clause, the term « relatives » means spouse, partner, parents, children or siblings of the people mentioned above) are allowed to play on our site or are authorised to use the Service directly or indirectly. Nevertheless, this shall not apply where relatives are expressly allowed to play on the E-PLAY 24 LTD site by means of written authorisation by E-PLAY 24 LTD. E-PLAY 24 LTD employees, or anyone else having access to inside information (for example: complete hand histories, playing histories, money transaction histories, and similar) are not allowed to use the services of the site. This is to prevent any potential abuse of inside information.
2.16. If clauses 2.14 and 2.15 are breached, E-PLAY 24 LTD reserves the right to close the said account immediately and to cancel payment on any gain. This shall take place without any prejudice to the rights that E-PLAY 24 LTD has against the breaching person in terms of the employment or any other contract between the parties.
Payments by players
2.17. E-PLAY 24 LTD shall not accept cash from a player and funds may be received from the player only by any of the following methods:
(i) credit cards;
(ii) debit cards;
(iii) electronic transfer;
(iv) wire transfer;
Provided that before making a credit card payment larger than thirty Euro the customer shall present to E-PLAY 24 LTD the image of both sides of the credit card to be used in making the payment.
2.18. Money paid to E-PLAY 24 LTD shall be available for use in the User’s Account within twenty-four hours from receipt of money. The twenty-four hour time frame specifically excludes the time that the bank, or the payment solutions offered by E-PLAY 24 LTD undertake to process the transfer.
2.19. E-PLAY 24 LTD reserves the right to set a maximum amount of funds that can be deposited with E-PLAY 24 LTD per transaction. Such maximum can be varied at E-PLAY 24 LTD’s discretion.
2.20. It is not possible to transfer money from one member account to another. It is prohibited to sell, transfer, and/or acquire funds to/from other players.
2.21. E-PLAY 24 LTDs hall have a right to take any measures and adopt any procedures to obtain the verification of identity or a Player. If such evidence is not obtained, or where E-PLAY 24 LTD knows or suspects that the transaction may be related to money laundering or the funding of terrorism, E-PLAY 24 LTD shall not proceed with such transaction and shall have the right to close such Player’s account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta.
No interest
2.22. A E-PLAY 24 LTD Account does not accrue interest. All payments to and from the player’s Account must be paid in the currencies available on the Services from time to time and shall not bear interest and all payments into the Player’s Account must be from a payment source on which you are the named account holder.
2.23. Notwithstanding the above, E-PLAY 24 LTD declares and affirms that, should any interest be payable to a client’s account, it shall be credited only to that account.
Currency
2.24. All payments to and from the Player’s Account must be paid in the currencies available on the Site from time to time and all payments into Player’s Account must be from a payment source on which Player is the named account holder.
List of Accounts
2.25. E-PLAY 24 LTD shall, at all times, keep a secure list of all registered players and shall ensure the security of all Player Accounts.
Player’s Records
2.26. It is the client’s responsibility to ensure that their records with E-PLAY 24 LTD are kept up to date, especially address, telephone number, payment/bank details and email contact.
Data protection
2.27. E-PLAY 24 LTD may process any personal data of clients in accordance with applicable data protection laws including, but not limited to, processing customer’s account and payments, keeping records and verifying identity and fraud investigation.
2.28. E-PLAY 24 LTD may share client’s personal data with any of its financial agents {institutions processing payments} who may only use it for those purposes defined by E-PLAY 24 LTD, or as otherwise permitted by the Data Protection Act (Chapter 440 of the Laws of Malta).
2.29. Unless client has indicated otherwise, company may contact any client with product and service related information, such as direct email newspapers and/or any other special marketing and/or advertising offers.
2.30. Player is aware and consents to the recording of all website use, electronic mails and telephone calls between him/her and E-PLAY 24 LTD. These recordings will be sole property of the company and may be used as evidence in the event of any dispute or to improve customer services.
Marketing and Promotion
2.31. In the event that a player wins an amount equal to €3,000.00 [three thousand EURO] or more, through the use of the Software or the Service, the player agrees to give the company the exclusive permanent and irrevocable right and authorization to use the player’s name, photograph, and portrait in all media as part of the company’s marketing and promotional needs, and for its Internet site(s), on a worldwide level, and to be fully cooperative with company representatives including support staff.
Password Security
2.32. It is the client’s responsibility to ensure they keep their user-name and security details confidential and game made on-line under Player’s user-name and security details will be regarded as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify E-PLAY 24 LTD immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.
2.33. You are advised to choose a strong and non-predictable password for your security
2.34. E-PLAY 24 LTD is in no way responsible for the eventual access to a player’s account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a player’s password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a player was registered correctly.
2.35. E-PLAY 24 LTD is in no way responsible if the player forgets, misplaces, or loses his/her password, except as a result of an error on the part of E-PLAY 24 LTD. E-PLAY 24 LTD shall not at any time during its relationship with the player be responsible to store passwords and logins of the user.
Inactive Accounts
2.36. If the Account Holder does not access the Account by “logging in” using his Account name and security details for any period of six calendar months, his account shall be deemed to be ”Inactive”. E-PLAY 24 LTD shall be entitled to charge an administrative fee of € 5.00 charged at the end of each calendar month that the Account remains Inactive and may deduct the same from his Account Balance. The administration fee will no longer be charged if the player’s Account is re-activated prior to any monthly fee being deducted. E-PLAY 24 LTD will alert every player inactive for 5 months about the possible upcoming administration fee by sending alert message on the player’s email.
2.37. After a period of 30 calendar months the inactive account will be closed. The balance on the account shall be remitted to the player, or if the player cannot be satisfactorily located, to the Malta Lotteries & Gaming Authority. Provided that no claim shall lie against E-PLAY 24 LTD after it has remitted the balance in a E-PLAY 24 LTD account to the Authority. Players willing to reclaim in active accounts funds must write to the Lotteries and Gaming Authority of Malta.
User Names
2.38. E-PLAY 24 LTD reserves the right to deny or retract, for whatever reason deemed necessary by E-PLAY 24 LTD, any or all Player screen names and/or user names, whether before, during and after these names have been issued or validated. In the event that Player’s Account is otherwise in order according to these T&Cs, E-PLAY 24 LTD will give Player(s) the opportunity to create a new screen and/or user name.
Closing of Accounts
2.39. Any Account Holder is entitled to close his Account and terminate this Agreement at any time by sending an email to E-PLAY 24 LTD using these details: support@casino.dk and E-PLAY 24 LTD will respond within a reasonable time. Provided that the Account Holder shall be responsible for activity on his Account until such closure has been effected by E-PLAY 24 LTD. E-PLAY 24 LTD is entitled to terminate this Agreement immediately on notice (or attempted notice) to the Account Holder at the email address that was provided to the Company. Where the Company has terminated a Player’s Account as a result of a failed Security Review, any Account Balances in the player’s Account are non-refundable and deemed forfeited.
2.40. In the event of cancellation of the player’s user account, a Player shall be permitted to withdraw any balances exceeding withdrawal fees.
2.41. All payments shall be remitted to the Player within 3 working days following the user’s request.
Player’s Insolvency
2.42. E-PLAY 24 LTD reserves the right to verify the financial solvency of any of the account holders, through the information furnished during registration and through third parties. In the event that such an account holder’s insolvency is verified, then E-PLAY 24 LTD shall have the right to terminate/close down the account and prohibit the player from opening another account with the same E-PLAY 24 LTD site or the site of any of its corporate affiliates.
Complaints
2.43. Customers may address their complaints via email on support@casino.dk and/or via phone published on the site’s section named Contacts. E-PLAY 24 LTD will do its utmost to resolve a reported complaint at the earliest.
2.44. Should the player not be satisfied with the resolution of such complaint by E-PLAY 24 LTD, a further complaint may be addressed to the Malta Lotteries and Gaming Authority (Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000 Malta Tel +356 21316590 /1/3/4) (www.lga.org.mt) or email complaints@lga.org.mt
2.45. E-PLAY 24 LTD is in no way responsible for the investigation or the initiation of a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. E-PLAY 24 LTD in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of this Contract.
3.1 3. Financial Issues & Payments
Bonuses
3.1. Bonus credits can be placed into a players’ account as part of a marketing campaign. These credits cannot be withdrawn or paid out but they must be used for the placing of bets in the manner stated in the respective rules of different marketing bonus campaigns.
3.2. Bonus is always granted by E-PLAY 24 LTD and has status of a gift. The user has no legal claim for awarding bonus, E-PLAY 24 LTD determines who to it will grant a bonus according to the rules and conditions of the bonus scheme.
Winnings
3.3. Winnings will only be remitted by E-PLAY 24 LTD to the name and address of the bearer of the account, as it exists in E-PLAY 24 LTD’s records. E-PLAY 24 LTD reserves the right to suspend a cash-out request pending verification of Player’s identity, age and location.
3.5. Winnings will be credited to the Player’s Account following confirmation of the final result.
Withdrawal Requests
3.6. The Player may at any time request a payout from the existing balance of his/her User Account in whole or in part provided that all payments have been confirmed and all amounts deposited Any expense related to withdrawal requests shall be charged to the receiver. In the event that a subscriber has increased his gaming account by sending a fax copy of the transfer receipt related to a postal money order or bank transfer, the date shown on the receipt must coincide with the payment date into the E-PLAY 24 LTD bank account otherwise it shall not be possible to withdraw any wins.
3.7. Withdrawal requests shall be processed immediately. E-PLAY 24 LTD undertakes, if practicable, to process requests within five working days upon verification of the players identity.
3.8. Withdrawals from a Users Account can only be addressed strictly to the person registered on the account and as per the conditions specified on the E-PLAY 24 LTD site. Payouts shall be made to the credit card/bank account from which the funds originated. Exceptions to this shall be restricted as follows
(i) In those cases where the Player deposits money with E-PLAY 24 LTD by bank transfer or through other payment solutions offered by E-PLAY 24 LTD., the Player may record more than one bank account with E-PLAY 24 LTD. Upon receipt of such a request, E-PLAY 24 LTD shall confirm that the Player is the account holder. To this regard E-PLAY 24 LTD. reserves the right to request all documentation necessary, including a bank statement, to confirm that bank accounts belong to a particular player. Players who have recorded more than one bank account may request that the payout is made by transfer to any bank account recorded with and verified by E-PLAY 24 LTD.
(ii) In those cases where the payment solutions provided by E-PLAY 24 LTD. do not offer redirection of payouts to the same bank account from which the funds originated, the Player shall record a bank account with E-PLAY 24 LTD. Payouts in such cases shall be made by bank transfer to the bank account as recorded with and verified by E-PLAY 24 LTD.
3.9 Players shall not treat the Licensee as a financial institution. The company reserves the right to restrict withdrawals of funds not used for wagering/bets and investigate the withdrawal requests with the relevant authorities.
Errors
3.10. Should funds be credited to a Player’s Account in error, it is the client’s responsibility to notify E-PLAY 24 LTD of the error without delay. Any winnings subsequent to the error and prior to the notification of E-PLAY 24 LTD provided they are linked to such error, shall be deemed invalid and returned to E-PLAY 24 LTD.
Changes to Account Balance by Third Parties
3.11. E-PLAY 24 LTD cannot be held liable for changes to a Player’s Account balance due to someone else playing using that player’s nickname, username or password.
Credit/Debit Card
3.12. Players may only use their own credit / debit card in their own account. Any deposits made using another individual’s credit / debit card will be refunded and any games played with funds from such card will be deemed void.
Financial Information / Documents
3.13. E-PLAY 24 LTD hereby ensures the security of all financial information on the player and financial documents whether relating in/directly to the transactions affected between the Player and E-PLAY 24 LTD or between E-PLAY 24 LTD and the relevant tax authorities.
Proof of Payments
3.14. The player acknowledges that E-PLAY 24 LTD reserves the right to request proof of payments to players accounts for all alternative payments, at any moment. E-PLAY 24 LTD reserves the right to request its clients’ bank account numbers at any time.
Financial Protection of Players
3.15. The player may by written notice or electronic notice to E-PLAY 24 LTD:
(iii) set a limit on the amount the player may wager within a specified period of time;
(iv) set a limit on the losses the player may incur within a specified period of time;
(v) set a limit on the amount of time the player may play in any one session;
(vi) exclude the player from playing for a definite or indefinite period of time.
3.16. A player who has set a limit or exclusion may change or revoke the limit or exclusion by written notice or electronic notice given to E-PLAY 24 LTD.
3.17. A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after E-PLAY 24 LTD has received the notice.
3.18. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by E-PLAY 24 LTD.
3.19. E-PLAY 24 LTD shall not accept a wager from a player contrary to a limit or exclusion set by the player under this regulation.
Software Rules – Artificial Intelligence
3.20. The use of artificial intelligence including, without limitation, “robots” is strictly forbidden in connection with the Software and the Games. E-PLAY 24 LTD is committed to detecting and preventing software programs which are designed to enable artificial intelligence (“AI Software”) to play on E-PLAY 24 LTD such as, but not limited to opponent-profiling, cheating software or anything else that we deem enables you to have an unfair advantage. All actions taken in relation to the Games by a User must be executed personally by players through the user interface accessible by use of the Software. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs.
Competitions and Promotions
3.21. Parts of the Site may from time to time contain competitions, promotions, tournaments or similar and related activities offered by E-PLAY 24 LTD or by third parties. Any specific additional terms and conditions for participation in any such competitions, promotions, tournaments or similar and related activities will be specified on the relevant part of the Site from time to time (“Terms of Participation”). By entering or participating in the relevant competitions, promotions, tournaments or similar and related activities, Player agrees to be bound by those Terms of Participation in addition to these Terms and Conditions and in the event of any conflict or inconsistency, the Terms of Participation will prevail. E-PLAY 24 LTD specifically retains the rights, at any time and without notice, to remove, alter or add to competitions, promotions, tournaments or similar and related activities on the Site without liability to Player.
Abuse of Promotions
3.22. We will have the right to withhold or otherwise decline or reverse any pay-out or Winning amount or amend any policy in the event that we suspect you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game. It is clarified that we may determine that such an abuse has taken place also if your activity in our Online Casino, by itself, is not abusive, but your activities in other online casinos in addition to our Online Casino, taken as a whole, constitute such abuse of our bonuses, promotions, policies or rules.
Anti-Collusion Measures
3.23. By playing on E-PLAY 24 LTD, or downloading the software, the Account Holder agrees with the above rules and any other rules mentioned on the E-PLAY 24 LTD site. This includes the terms listed in the license agreement, available during installation of the company’s Client software. E-PLAY 24 LTD is committed to detecting and preventing software programs which are designed to enable artificial intelligence (“AI Software”) to play on E-PLAY 24 LTD such as, but not limited to opponent-profiling, player collusion; cheating software or anything else that E-PLAY 24 LTD deems that enables Player to have an unfair advantage over other players. The Account Holder acknowledges that the Company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the Account Holder agrees not to use any AI Software and/or any such programs. Reference here is also made to the rights of E-PLAY 24 LTD to take measures in order to prohibit “multi-accounting” practices.
Disputes
3.24. E-PLAY 24 LTD will not consider any claims or disputes on bets to be valid unless said bets are directly registered in the E-PLAY 24 LTD database files or records for which a confirmation has been given by E-PLAY 24 LTD. For all bets, the confirmation given by E-PLAY 24 LTD concerning the details of the bets is decisive proof of registration of such bet. E-PLAY 24 LTD will make available the transaction log database for the resolution of any possible disputes.
Fraudulent Activity
3.25. The Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Company’s sole determination, the Account Holder is found to have cheated or attempted to defraud the Company including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Company reserves the right to suspend and/or close the player’s Account and to share this information (together with his identity) to other online gaming sites, banks, credit card companies, and appropriate agencies. Funds relating to this activity will be frozen and an investigation with the relevant authorities reported..
Results of Games
3.26. Once games have finished, their result cannot be changed nor cancelled. E-PLAY 24 LTD retains the right to accept, not to accept or to partially accept games results. In the event of a dispute please view clause 3.24
Winnings
3.27. The printout of a game that has been played is not considered to be a receipt of the winnings. A game shall be considered as having been won if it is listed on the player’s games list/on the E-PLAY 24 LTD game server(s).
Conflict in Results
3.28. In case of conflict between the result posted on the Software and the result exposed in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between the user and E-PLAY 24 LTD will be determined based on the records kept by E-PLAY 24 LTD.
Customer Service
3.29. In order to optimize the quality of our services, your calls to our Customer Service can be recorded.
Specific Gaming Rules
4.20. Each game contains a payout table and relevant information’s relating to the game. Please make sure you view and understand each game rule before participating in a game.
Waiver
End-User License
4.21. By playing on the E-PLAY 24 LTD site you are being granted a personal non-exclusive, non-transferable licence to use the Software, in order to play according to these Terms & Conditions and including the clauses in this section.
4.22. The Account Holder may install and use the computer programs E-PLAY 24 LTD makes available (“Software”) on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for the Account Holder’s own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which the Account Holder is the primary user. The Software’s structure, organisation and code are the valuable trade secrets of the Company and/or its group of Companies and/or its licensors. The Account Holder obtains no rights to the Software except to use it in accordance with this Agreement. Save as expressly permitted by law, the Account Holder is strictly prohibited from, and agrees not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. The Account Holder agrees that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
4.23. The account holder confirms that all information contained in the registration form submitted to E-PLAY 24 LTD is true, accurate, and complete, and corresponds to the name(s) appearing on the credit cards used for the deposits and payments of gains. E-PLAY 24 LTD reserves the right to cancel your user agreement in the event that the information provided to E-PLAY 24 LTD were found to be false, inaccurate, deceitful or incomplete. It is the player’s responsibility to inform us immediately of any changes to the player’s personal information;
4.24. E-PLAY 24 LTD grants only a personal right to the players to use the Software and the Service is a right that is bestowed personally on the players in order to play the games of luck on the Internet. This right is given to the players with a personal and not a commercial purpose. Any complaints relating to activity on your account by a third party will not be accepted by E-PLAY 24 LTD since it is prohibited to enable a third party to play with a player’s account. It is the player’s responsibility to inform E-PLAY 24 LTD immediately if the player suspects that his account is being used by a third person, so that E-PLAY 24 LTD may inspect and verify that account;
4.25. By playing on this Site the player is acknowledging that in playing games of luck through the use of the Service and/or the Software the player is under the risk of losing money. It is the player’s sole responsibility to assume the losses suffered through the player’s account;
4.26. The player shall not commit any act or adopt any kind of behaviour that could damage E-PLAY 24 LTD’s reputation, and the Player acknowledges that the use of the Service and/or the Software is at his sole discretion and risk;
4.27. By playing on E-PLAY 24 LTD the Player is declaring that he shall in no way use the Service or the Software with the purpose of transferring such funds from illegal sources. The player will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the player. E-PLAY 24 LTD reserves the right to discontinue or block the account(s) of the client, at any time, and until the matter has been resolved, if E-PLAY 24 LTD has the slightest doubt as to the legality of the source of funds used by the User to bet in the on the Internet;
4.28. The player declares that he will not violate or attempt to violate or misconstrue in any way E-PLAY 24 LTD’s security measures. If E-PLAY 24 LTD has the slightest doubt in respect of this clause, E-PLAY 24 LTD reserves the right to suspend or block the player’s account immediately. The amount in question will not be credited to the player’s account. The player will be denied access to all other Internet Sites, Services and Software offered by the same corporation.
True Random Number Generator
4.29. In the case of casino games the Account Holder accepts and agrees that the true random number generator (“TRNG”) determines the outcome of every game. In the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game. Account Holder understands and agrees that E-PLAY 24 LTD and the company records shall be the final authority in determining the terms of his participation in the games, the activity resulting from there and the circumstances in which they occurred.
Software Interruption
4.30. In the event of any kind of software interruption due to any type of problem, E-PLAY 24 LTD reserves the right of requesting a screenshot.
Aborted and Miscarried Games
4.31. A licensee shall take all reasonable steps to ensure that the licensee’s approved computer system enables a player whose participation in a game is, after he or she has made a wager, interrupted by a failure of the telecommunications system or a failure of the player’s computer system that prevents the player from continuing the game, to resume, on the restoration of the system, his or her participation in the game that was interrupted as at the time immediately before the interruption.(2) If a licensee’s computer does not enable a player to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or the player’s computer system, the licensee shall–(a) ensure that the game is terminated (b) refund the amount of the wager to the player by placing it in the player’s account.
4.32. If a game is started but miscarries because of a failure of the licensee’s computer operating system, the licensee shall (a) (i) refund the amount wagered in the game to the player by crediting it to the player’s account or, if the account no longer exists, by paying it to the player in an approved manner and (ii) if the player has an accrued credit at the time the game miscarries, credit to the player’s account the monetary value of the credit or, if the account no longer exists, pay it to the player in an approved manner (b) inform immediately the Authority of the circumstances of the incident (c) refrain from conducting a further game if the game is likely to be affected by the same failure. Provided that the Authority may, by written notice to the licensee, give the licensee other directions which the Authority considers appropriate in the circumstances.
Complaints
4.33. The player is hereby acknowledging and accepting that any complaint or contest made by the Player more than seven (7) days after the date of the finalisation of the transaction which is the subject of the complaint in question will not be taken into account, and will have no value.
3.2 5. Disclaimer & Limitation of Liability
Use of Website
5.1. E-PLAY 24 LTD shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its website or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person’s use or misuse of the Site or it’s content, or any errors or omissions in content.
5.2. E-PLAY 24 LTD cannot be held liable for changes to a Player’s Account balance due to someone else playing or executing an IAT (inter-account transfer) using that player’s nickname, username or password.
5.3. E-PLAY 24 LTD makes every effort to maintain the accuracy of the information on this website but cannot accept responsibility for any prejudice, loss or damage which may occur from use of the information.
5.4. No responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:
a. Mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);
b. Violation of the E-PLAY 24 LTD Rules;
c. Criminal Actions;
d. Advice, in whichever form, provided by E-PLAY 24 LTD;
e. Financial risk and loss, including, but not limited to variances in exchange rates; and/or
f. Legal actions and/or other remedies.
5.5. Therefore it is hereby being specified that E-PLAY 24 LTD makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of these Terms and Conditions.
5.6. Use of this Website is entirely at the Account Holder’s risk. The Website and its Content is provided on an ‘as is’ basis.
Services
5.7. E-PLAY 24 LTD offers service and software « as is » with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. E-PLAY 24 LTD hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the software in respect to the failure to respect governing rules and laws.
5.8. E-PLAY 24 LTD does not guarantee that the service or the software are authorized, and that the operation will fully satisfy the player, that it is entirely secure and exempt from error, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the service or the software are virus or bug free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the service or that all results are adequate and reliable.
5.9. In case of discrepancies in the systems or in the means of communication, due to viruses or bugs as it relates to the account regulations or all other parameters that make up the software, we shall not be held responsible to you or a third party for any damage, costs, expenses, losses, or claims brought about by said discrepancies, and we reserve the right, in the event of such types of errors, to cease all software and site games concerned and to take all other measure necessary to correct such errors, provided that we are not responsible to provide an emergency network, system, or similar emergency services.
5.10. E-PLAY 24 LTD cannot be held responsible for any act or omission by an internet provider or of any other third party with whom you may have contracted in order to have access to E-PLAY 24 LTD’s service and or software. In case of litigation between the internet provider and yourself, E-PLAY 24 LTD cannot be a party to the suit, and such suit shall in no way affect the user’s obligations under this contract.
Player’s Risk
5.11. The player acknowledges to have chosen and used the Service and the Software willingly and at his own risk and discretion.
Loss or Damage
5.12. We are in no way responsible for any loss or damage, direct or indirect, that you or a third party might have suffered as a result of your use or the third party’s use of the Service and or of the Software, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information, or any other pecuniary and or consecutive loss.
5.13. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of your use or their use of the Internet Site, its content or that of any link suggested by E-PLAY 24 LTD.
5.14. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of any modification, suspension or interruption of Service or of Software./p>
5.15. We are in no way responsible for any loss or damage, including but not limited to a loss of profit, as a result of improper functioning of the Service and or of the Software, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication, criminal use of the Internet Site or of its content by any person, of a defect, or omission or of any other factor beyond our control. In the event that the malfunction results in profit, whether it be collected or credited to your account, E-PLAY 24 LTD reserves the right to claim all gains that you may have benefited from as a result of one of those malfunctions, and you would be obliged to immediately reimburse E-PLAY 24 LTD the amount collected and to inform E-PLAY 24 LTD of the malfunction. E-PLAY 24 LTD reserves the right, at its sole discretion, of directly deducting from your account an amount equal to that which you may have received in error.
Breach of Contract
5.16. In accepting the terms of this Contract, you are bound to integrally indemnify us, to defend us and to exonerate us, on demand of any complaint, responsibility, damage, loss, cost or expense, including but not limited to all legal fees or others that we shall bear as a result of breach of this Contract, a violation of E-PLAY 24 LTD’s laws, rules and or rights or of those of a third party, to any use of the Service and/or Software with your login, whether it be with your knowledge or without it, as well as any acceptance of profit on your part.
5.17. If you fail to adhere to any of the conditions of this Contract or if we reasonably suspect that you are failing to comply with any of the conditions of this Contract, E-PLAY 24 LTD reserves the right, and all remedies at its disposition, and at its sole discretion, to block all your user accounts and of withdrawing the necessary amount from your account in order to compensate the damage suffered by E-PLAY 24 LTD, or in exchange of any amount due to E-PLAY 24 LTD, and until ruled upon it by a Court of Law.
5.18. If you fail to abide by the conditions of this Contract, E-PLAY 24 LTD reserves the right to block your user account, as well as indefinitely banning your access to the Internet Site, Service and Software belonging to E-PLAY 24 LTD, and will have the right of bring suit against you.
Legal Compliance
5.19. Account Holders are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. E-PLAY 24 LTD accepts no responsibility for any action taken by any Authority against any account holder.
Limitation of Liability before a Court of Law
5.20. In the event that E-PLAY 24 LTD is found liable in any way, by a court of law and/or a similar authority, with legal competence and/or jurisdiction over E-PLAY 24 LTD, then E-PLAY 24 LTD’s liability is limited to the amount of the, whichever is the lesser. Alternatively, when relevant and applicable, the amount recorded in the E-PLAY 24 LTD Account or the amount transferred into or out of the E-PLAY 24 LTD Account, whichever is the lesser.
Term and Cancellation
5.21. This Contract is effective immediately after clicking on « I agree » and remains valid until it is cancelled in accordance to the conditions stated herein.
5.22. You can cancel this contract at any time in writing to E-PLAY 24 LTD (102, Saint Mary Street, Sliema, SLM 1105, Malta) or by email under the condition that you have no outstanding amounts with E-PLAY 24 LTD, for any reason. The cancellation of this Contract becomes effective only after you have received a notification in writing from E-PLAY 24 LTD confirming the cancellation. From the moment when this contract becomes invalid, you will no longer be authorized to use the Service and the Software, and you are under the obligation to erase the Software from your computer and to destroy all documentation, related to the Service or to the Software, under your possession, in your power or under your control.
5.23. Immediately following the cancellation of this Contract, by either party, E-PLAY 24 LTD is bound to reimburse the integral amount indicated in your user account, only after the deduction of any amount owed to E-PLAY 24 LTD, if any.
5.24. The cancellation of this Contract shall not be cause of prejudice to any other right or engagement of either party in regards to any violation stated herein or any other violation.
5.25. All existing obligations between the parties to this Contract will be null and void after the cancellation of this Contract, and for whatever reason, except if provided otherwise, under the reserved rights and obligations accepted prior to the cancellation.
6. Miscellaneous Provisions
Intellectual Property
6.1. The E-PLAY 24 LTD site is intended solely for use by Account Holders. In any event, no one is authorised to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the Content of Our Website.
6.2. The display of any trademarks, including the E-PLAY 24 LTDTM (registered Trademark by the Industrial Property Office of Malta), within Our Website does not grant any user of the site a license of any kind to use it.
6.3. Any unauthorised downloading or copying of any material contained in the E-PLAY 24 LTD Website as well as the design of the Website itself may be considered as a violation of applicable intellectual property rights within the European Union.
6.4. The Site may only be used for lawful purposes. Use of the Site for transmission, distribution, publication or storage of any material on or via the Site which is in violation of any applicable law or regulation or any third party’s rights is strictly prohibited. This includes (without limitation) the use of the Site or the transmission, distribution, publication or storage of any material on or via the Site in a matter or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libellous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or gambling law. It is solely for you to establish whether your registration with and use of the Site and/or your entry into a betting Contract (or your offering so to do) is lawful. It is also solely your responsibility to ensure that use by you of your credit or debit card for such purposes is lawful.
General
6.5. These T&Cs are not intended to create any partnership, agency or joint venture between E-PLAY 24 LTD and “Client”, “Subscriber”, “Account Holder”, “Player” or “User”.
Minors
6.6. The E-PLAY 24 LTD site shall not be used by minors (under 18 years of age) and any such use shall be reported to the police.
Problem Gambling
6.7. E-PLAY 24 LTD is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
6.8. E-PLAY 24 LTD’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.
Applicable Law
6.9. For all intents and purposes, these T&Cs shall be governed by the laws of Malta without regard to any conflict of laws.
Law & Forum
6.10. This agreement shall be governed by and construed in accordance with the laws of the country of Malta without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the country of Malta for the settlement of any disputes arising out of concerning this agreement. This agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If any part of this agreement is found void and unenforceable, it will not affect the validity of the balance of the agreement, which shall remain valid and enforceable according to its terms.
Dispute Resolution
6.11. Any dispute or difference arising out of or in connection with these T&Cs shall be determined in Malta in accordance with the laws of Malta by the appointment of a single arbitrator to be agreed between the parties, or failing agreement within fourteen days, after either party has given to the other a written request to concur in the appointment of an arbitrator, by an arbitrator to be appointed by the Chairman or Deputy Chairman of the Malta Arbitration Centre.
Severability
6.12. If any provision contained in these T&Cs shall be held by any court or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.
Headings
6.13. Headings are intended for clarity and to facilitate reading of these terms and conditions. They are not intended as a means of interpretation for the content of the paragraph that follows each heading. Headings are not intended to bind E-PLAY 24 LTD in any manner whatsoever.
Waiver
6.14. Any waiver by E-PLAY 24 LTD of any breach by any User of any provision of these T&Cs shall not be considered as a waiver of any subsequent breach of the same or any other provision of these terms and conditions.
Contact Information
6.15. E-PLAY 24 LTD can be contacted by sending an email to support@casino.dk
This contract is considered signed and approved
By
E-PLAY 24 LTD
And the user
As provided in the introduction paragraph above under the Terms and Conditions of service, beginning on the date that the software was installed by the user.
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